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PLUS Illustrates Heartfelt Service and Attention Principle by Adding a New App Feature

30 Apr 2020 plus news and update

Plus Property endeavors further into its mission of providing administrative service for residential properties with “heartfelt service and attention” in the face of the COVID-19 crisis. Most recently, an online space has been created to provide residents with a channel for communicating among one another.

Social isolation is addressed and relations within each community remains tight-knit with the launch of the new ‘Community Hub’ feature. The web board encourages an exchange of ideas and activities between each household at a Sansiri-developed project.

The board is accessed through the Home Service application, which is slated to be extended in order to offer an online selling space for project residents. PLUS also revealed that the use of mobile applications to communicate with residents answers to the demands of life during these trying times. Most recently, about 70% of residents have registered to use the Home Service application.

Ms. Naruemon Arporntanakul, Assistant Management Director – Property Management Residential Project at Plus Property, the full-service professional property and facility management agency, revealed the initiatives that Plus Property has undertaken throughout the period of the COVID-19 outbreak.

In its capacity as the administrator of more than 200 residential projects (overseeing juristic person affairs) and commercial facilities, PLUS has placed importance in social distancing practices at each property project.

Most recently, the PLUS Living Management team has implemented a proactive policy that added a new feature to the Home Service application – the application used by PLUS to communicate with residents at Sansiri-developed projects. The new Community Hub feature provides a web board for Home Service app users to use for communication.

Users are able to create posts to share their thoughts and activities as well as express moral support and solidarity with their neighbors.

Currently, about 70% of residents at PLUS-administered projects have registered to use the Home Service application. Using the app allows the residents at each housing community to easily access information being communicated by the project management. Users can access information without being limited by place or time.

The application also provides users with access to partner service providers, allowing them to order goods and food online and avoid using cash. Users can also use the app to call in cleaning service and to purchase from partnered stores such as electrical appliance vendors. The Home Service app is highly useful during the current COVID-19 situation as it offers many services that serves daily life.

“Social distancing has prompted most of our residents to avoid commutes and to work from home. Many of the residents now spend greater time at home and have more free time to engage in interesting activities with their families. Some of these activities are cooking, tending to vegetable gardens, indoors exercise and sharing raw materials for cooking and making items. Many of our residents wanted to share their ideas and activities with neighbors in their community.

PLUS already has an application to facilitate communication between the juristic person and the residents, and thus saw an opportunity to create a space for sharing good concepts and activities among the people who lived in the same project. This feature not only encourages exchanges of information and activities, but will be extended in the future to become an online selling space for items owned by project residents.

Goods might be shared, or items no longer used by the owners but are needed by their neighbors but might be exchanged between the occupants at a project. This also provides another channel for people to earn additional income”, said Ms. Naruemon.

PLUS Living Management provides heartfelt service and attention with respect to tackling the COVID-19 crisis. It aims to foster peace of mind among residents at every project, by employing special measures. People entering and exiting a community are screened.

Preparations are made so that personnel are knowledgeable about disease prevention, with emphasis placed on hourly cleaning of frequently touched spots by a disinfectant that is able to kill 99.9% of pathogens. Disinfecting gels with 70% alcohol content and health masks are being provided for residents at various spots in the building.

Suggestions about correctly washing hands and putting on health masks are provided in 3 languages (Thai, English, Chinese). Updates about measures to safeguard the residential project and relevant measures issued by the state are communicated to the project occupants through the Home Service application and the Living Plus application.

Phone numbers for contacting a community’s nearby health facilities have also been prepared, for times of emergency or instances where residents need medical assistance.