Gazing into Property Management Standards Employed by Professional Juristic Person Firms

21 āļĄāļĩ.āļ„. 2022 āđ€āļ„āļĨāđ‡āļ”āļĨāļąāļšāļāļēāļĢāļ­āļĒāļđāđˆāļ­āļēāļĻāļąāļĒ


When looking for leading property management firms to look after residential developments such as condominiums, detached homes and townhomes, it is best to select one with proficiency in property management. On top of the expertise and the service-minded staff the company will offer, standards for property management make up a crucial element. 

To find out about said standards, read on through this article.

Indicators of a residential development’s liveability and the happiness of its inhabitants might include visual aesthetics and design, and importantly, the presence of a property management company or a juristic person management firm that the residents can trust and rely on. 

Said entity takes charge of administration at the property project and manages regulations so residents are able to live among each other amicably and peacefully.

Managing a condominium, housing estate or townhome community requires people with proficiency and experience. They oversee the physical features, building systems engineering, amenities, safety and rules of residency at the property project. 

They also handle budgets and accounting, and facilitate convenience for co-owners, tenants, residents and investors at the project. Some aspects of their work also involve coordination with other businesses and public agencies.

Juristic person boards and real estate developers looking to employ a property management company to administer work at a condo juristic person or housing estate juristic person may consider firms based on the following company standards for property management:

Standard for establishing, taking delivery of and handing over a property development

This standard is used when setting up a new property project or taking delivery of a project from the previous management firm. The standard enables surveys to be conducted and systems, data and lists of assets to be prepared ahead of the management contract’s commencement date.

Plus Living Management has a dedicated support team from HQ called the Set Up Team. If performs the function of establishing, taking delivery of and handing over a property project. The team also implements various designs based on the requirements at each project it is commissioned to oversee.


The standard for establishing, taking delivery of and handing over a property development entails the following procedure:

  1. A survey of areas in the project where the firm is being commissioned.
  2. Determine a work plan for taking delivery of a project, once surveys are complete.
  3. Prepare the relevant systems and paperwork.
  4. Train the staff for the project as well as those of partner companies on the work system.
  5. Establish lists of common assets and machinery for purposes of inspection and control.
  6. Store important documents and information such as the project plan, building systems schematics and the juristic person registration document.

Standard for managing a project’s physical features

A property management company has a direct and important responsibility to maintain and increase the value of the property project. A professional juristic person firm play key roles in overseeing and servicing the overall physical features of a property development. It works to keep the buildings, common areas, common assets, the immediate environment and the landscape attractive, clean, pristine and ready for use. 

The more competent and prepared the juristic person is, the better the chances of preserving and increasing the value of properties within the development. 

Some attributes underlying the standard for managing a project’s physical features, employed by Plus Living Management as its operational standard.


Standard for physical features at the project’s entrance

  • Roads are not cracked, sunken or contorted. Water drains quickly, with no leftover puddles. Road surface is clean, and free from obstructions.
  • Trees are unwilted and well-trimmed. Weeds are not present, and tree branches do not intersect buildings or power lines.
  • Signboards and signage are level and not at risk of falling. Colours are not faded and signs are not torn.
  • Fountains have clean water and are free from leaves, debris and other objects.
  • Project name sign is not missing any character and is well-attached. Colours are uniform and the sign is not fading or rusting.


Standard for physical features at the common gardens

  • Trees and decorative plants must be lush green with no yellow leaves or broken branches.
  • Green area fully covers all of the intended ground.
  • Support rods are intact, well-placed and neatly tied. Bark is removed at certain spots to protect a tree from termites.
  • Pots are uniform in colour and are not chipped or tilted.
  • Tree nametags are in good condition. Text is clear and no characters are missing of have fallen off.


Standard for physical features in the hallways

  • Doors are not in disrepair. If keycards or face scans are used, they must work as intended.
  • Glass surfaces and mirrors are clean, with no visible cracks or finger smudges.
  • Hallway floor is clean and free from trash, obstructions and shoes. There should be an airy atmosphere that is free from musty smells.
  • Room numbers are not faded and characters can be seen clearly. Number plates are not broken, detached or tilted.
  • oAll lights illuminate as intended without flickering and are free from rust. Emergency exit signs are clearly illuminated.

Standard for building systems engineering and maintenance

Building systems engineering is no less important than looking after the physical features of a building. The work deals with systems behind the scene but is crucial to ensuring comfortable living by the residents. The standard for overseeing building systems engineering exists to enable maintenance and repairs that keep various systems functional and efficient. 

Machinery and systems are kept away from damage, and maintenance expenses may be managed optimally. This allows the budget for repairs and maintenance to be allocated as practical while also helping to extend the life of machines. These efforts complement the work in keeping the project’s physical features in good condition and attractive.


Plus Living Management undertakes ‘Preventive Maintenance’ or pre-emptive efforts to avoid incidents. This key tactic directly contributes to the sustainable and accurate maintenance of buildings in a way that keeps them in pristine condition. Preventive maintenance is handled by a central 𝐄𝐧𝐠ðĒ𝐧𝐞𝐞ðŦðĒ𝐧𝐠 & 𝐌𝐚ðĒ𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐒ðŪðĐðĐðĻðŦ𝐭 team.

A decent standard for building systems engineering and maintenance should comprise the following 3 parts:

1. Preventive maintenance reduces the scope and value of damages. Clear, concise work steps are employed. Work is carried out in coordination with HQ’s engineering team who provide an added layer of inspection to foster assurance.

2. Corrective maintenance makes use of Big Data compiled from previous maintenance cases to enable the response teams to rapidly access relevant approaches and scenario management guidelines, as well as the repair method. Advice from experts can then be delivered promptly.

3. Improvement is undertaken to keep the property project as beautiful as it had been on its first day, and to preserve its value. For an added layer of assurance, central teams of engineers and technicians are ready to provide support and deploy to sites when necessary.

Standards for servicing residents

A property management company not only has to be able to carry out work professionally but also needs a service mind. Condo and housing estate juristic persons are not only about looking after the property project; they must take care of the residents and the livelihood of said residents. Preparations have to be made so each aspect of the property project can be looked after in a way that best responds to the needs of the residents.

A juristic person management company that neglects this matter will nurture management staff who lack a service mind. This deficiency is generally reflected through negative actions toward residents such as speaking offensively, being emotional, expressing discontent when residents ask for assistance, etc.


Below are examples of standards for servicing residents, which are determined by the Plus Eduplex institute. Staff are trained by the institute so they carry out various steps in work under the same standards. Said standards also double as a guideline for work processes of Plus Property Co., Ltd.

  • Standard for the appropriate manners and behaviours
  • Standard for telephone manners
  • Standard for dress code
  • Standard for the appropriate personality
  • Standard for appropriate language use
  • Standard for in-room service
  • Standard for delivering advice and facilitating convenience
  • Standard for receiving repair requests
  • Standard for handling mail and parcels
  • Etc.

Standard for handling finances

A management company for a condo or housing estate juristic person has an immense role in the administration of common fees and the sinking fund. A residential project is kept afloat by these two money sources. The common fee is paid regularly by residents each year whereas the sinking fund is paid only once, on the date of ownership transfer. 

When managing these two sources, a professional juristic entity firm draws from them to pay for the upkeep of common assets and other expenses that allow operations at the property project to carry on smoothly.


A juristic person that is able to plan the management of common fees and the sinking fund effectively is less likely to run into liquidity problems. It will also continually possess a high capacity to look after buildings and residents and keep the project’s value from dropping.

It is crucial for the management of finances to be transparent and open to inspection at every step. The standards employed by Plus Living Management for managing finances are as follow:

  • Standard for procurement and evaluation
  • Standard for receiving and disbursing money
  • Standard for issuance of invoice
  • Standard for approving payment

Standards for safety management

Having a security management company that upholds standards and is committed to patrol duties and delivering a sense of assurance is a major requirement for flawless living. A decent juristic person should arrange security measures and procedures that are suited to the unique traits of each locality. 


Patrols and inspections should be frequent, and security personnel should be competent, detail-oriented and service-minded. This is so a different living experience can be delivered to the residents, who will feel assured.

â€Ē Standard for controlling entries and exits at the property project
â€Ē Standard for guard duty and patrols
â€Ē Standard for managing safety and security planning

Standards for managing emergencies

Having relevance to the management of the security system, emergencies are an important matter that staff at a property project must train for. The purpose is for them to become prepared to respond to unforeseen circumstance that may develop quickly. 

Training for emergencies needs to be conducted every year. Despite the information and content being repetitive, each and every staff member must be able to respond and operate according to the standard procedure.


The following are examples of standards for managing emergencies implemented by Plus Living Management. Personnel are prepped and regularly trained to ensure that every procedure is executed satisfactorily when an emergency arise.

  • Standard for emergency drills
  • Standard for conducts in fire escape drills
  • Standard for conducts during a fire
  • Standard for conducts when the lift stalls
  • Standard for conducts when areas in the property project are flooded
  • Standard for conducts during in times of severe storms
  • Standard for conducts when there is a critical patient in the property project
  • Standard of conducts for encounters with dangerous animals on project grounds
  • Standard of conducts for instances of COVID-19 outbreaks
  • Etc.

By nature, the work of administering the condo juristic person or housing estate juristic person involve significant details and complexity. Having a condo juristic person firm that is proficient and highly experienced is an undeniably important qualification to consider, when choosing a property management company to hire.

Delivering advice, laying down the administration plan, managing ad-hoc issues and making decisions at critical times are tasks of the juristic person that can all benefit from a well-experienced juristic person company. The latter will take the load off the juristic person board as well as the property developer effectively. Importantly, the residents will be able to live happily.

Various operations that deal with minute details require the use of standards, which make regulating tasks a tangible affair. Standards also act as indicators for a property management firm’s work efficiency. When determining standards to be employed at a residential development, the property management company may bring into use global systems of standards so the quality of work could be regulated to meet the desired level. 

Examples are the ISO 9001 quality management system, ISO 40001, and the FITWEL standard by the Center for Active Design (CfAD). The latter is a property management-focused standard encouraged by the United States Department of Health & Human Services, where the aim is to promote the wellness of building users. 

Plus Living Management itself has been certified under all three aforementioned global standards.

However, management firms need to be able to adjust their operational standards and design work procedures to accommodate individual property projects. The adjustments should also take into account the lifestyles of the project’s inhabitants. Only then can these management standards be considered ideal.

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