• Making a house or condo purchase doesn’t just end following the usual process of finding the right location, design and property developer. As you have to live in it for at least five to 10 years, after-sales service is key.

• Technologically advanced construction techniques, a community that serves the residents’ lifestyle needs, and shops crowded with service users – all this requires a good property management system to provide convenience to all parties: the building owners, building users, visitors and renters.

• An excellent residential experience and good quality of life, the upkeep of the building resources and common space management for the great convenience of the “people” are the important goals of PLUS Property that’s determined to consistently develop and upgrade the efficiency of property management. 

Here are six engaging stories that illustrate how Plus Property provides meticulous care for good quality of life in virtually all its dimensions. The stories are the key to PLUS Property becoming the number one firm company when it comes to the international quality standards of property management. PLUS Property is determined to provide good residential experiences and excellent quality of life as part of its efforts to cover all aspects of residential care for your sake. 

1. Focusing on people-centric services and using technology to aid property management 

PLUS Property has its own performance standards and staff training on different subjects courtesy of Plus Eduplex and the company’s internal performance standards control department to ensure staff members invariably comply with the company’s performance standards and prioritize transparent and accountable management. The company is ready to improve its performance guidelines according to the residents’ feedback. It encourages staff to take part in raising service quality and performance efficiency.

The company focuses on providing people-centric services and taking care of everyday matters with scrupulous attention to detail. We are able to provide services in a professional and timely manner: 

• Mail handling: collecting, recording, storing and delivering in the most convenient way possible

• Managing and solving problems related to the rules for peaceful coexistence

• Providing help and support in the event of a health emergency

• Providing in-room services such as on-site equipment repairs

Human relations are the cornerstone of PLUS Property’s service business. The company leverages technology to support management in hopes that residents have great convenience thanks to the use of technology. They also deserve attention from, and are well taken care of by, humans. This will create a wonderful feeling, even a superior residential experience.  

The way PLUS Property handled the challenges during the Covid-19 pandemic over the past two years is a testament to its outstanding delivery of quality services. Apart from mandatory all-day cleaning and disinfecting of the surfaces in every spot in the common areas, PLUS Property also put a great deal of effort into taking care of the residents infected with Covid-19 on a daily basis as well as the others living in self-isolation facilities in the property project.

Other responsibilities during the pandemic included door-to-door deliveries of food orders and parcels, collection of infectious waste, monitoring of residents’ symptoms, liaising directly with the ambulance service, and providing weekly updates of pandemic-related news and the self-care guidelines. The company was able to manage the peaceful coexistence within the property project in a smooth manner. 

2. Focusing on keeping the project in good shape so that its value is retained and appreciates over time   

The company’s priority is to oversee the upkeep of the property project to ensure that its value is maintained and appreciates over time. We cling to the idea that “With the passage of time, the property must never look shabby.” 

It’s necessary to take care of the project’s physical conditions to ensure it looks its best in a sustainable way. The building’s physical appearance is what makes a positive first impression on occupants and visitors. PLUS Property looks after the amenities in the project to ensure they are in good working order. Overall, the company oversees maintenance of the physical components so that they are of good quality and retain a good or brand new appearance.

Besides, regular inspections of the project’s facilities and landscape are carried out. This is to ensure that the project looks brand new and potentially appreciates in its value whenever units are sold or change hands. At least, the rent remains high and never drops. Maintenance responsibilities consist of: 

• Gardening, caring for the trees and plants, pruning with the help of an arborist

• Short- and long-term planning for repairs of buildings and areas

• Meticulous care of high-value assets

PLUS Property has ISO management system standards in place, with short- and long-term maintenance plans for the project’s facilities and common areas. Common maintenance work includes repainting the project’s exterior, replacing floor tiles, polishing the wooden surfaces, repairing furniture to make sure they are in good shape and retain a good appearance.

When it comes to luxury property projects, PLUS Property has the expertise and skills in looking after precious assets such as magnificent pieces of furniture in a distinctive design. The company can take care of materials that require special caring attention such as imported marble, antique oak or greenwood tables and vintage books from the world war years.

The condominium juristic person that oversees the upkeep of the project must have a good knowledge about caring, maintaining, and ensuring the optimal temperature and humidity levels, cleaning methods, and different choices of appropriate cleaning substances. A minor misstep will cause harm to priceless decorative materials. Their value might be at risk of depreciating. 

3. Confidence in the building management systems thanks to the high engineering system standards 

PLUS Property has support teams of engineers and skilled technicians from its headquarters. They will be on hand to provide advice to ensure that the machines and amenities in the property project are always in good working order. “Sometimes these include things that are not visible to the residents, but are extremely important.” 

A sound preventive management strategy involves efficient budget planning for preventive maintenance. With this strategy, the property manager oversees maintenance of equipment and systems so that they are in good shape. They schedule repairs and replacements to avoid any substantial damage resulting in high incurred repair costs. Otherwise, the financial burden of caring them will fall on the residents and future owners of the building.

Preventive maintenance helps prolong the lifespans of machines and other amenities and reduce long-term expenses. The process involves systematic inspections of the building’s mechanical rooms. The property manager needs to come up with an inspection schedule and keep the residents informed so that they have confidence in the safety of the building.  

• Maintenance of all systems and components of the building

• Preventive maintenance with budget planning 

• Daily inspections of machinery and systems  

• Scheduled repeat inspections on a weekly, monthly and annually basis 

• Maintaining and extending the life cycles of equipment. 

4. No worries about internal management, law and finances 

“All projects ensure transparency and accountability.” PLUS Property has support teams with expertise in different subjects: law, accounting, and building engineering. As a result, the company can manage a property project in compliance with the law regulating property management. The company can manage financial planning and spending in a professional and transparent manner and always screen suppliers who are the company’s contract partners to make sure their specialties’ are certified. Regular inspections of the buildings are also prioritized. The company also makes sure staff’s performance of duties is carried out in compliance with the Building Control Act. 

When it comes to finances, PLUS Property ensures transparency by keeping a revenue and expense account and relevant accounting documents for validation, verification and audit according to ISO accounting standards. Besides, the company can draw up an advance spending plan to ensure efficient management of the common area maintenance fees. The spending plan is divided into three phases. 

• Short-term plan for the monthly expenses such as utility costs like the water and electricity supply, home maid and security services costs.

• Medium-term plan for the non-monthly expenses such as tree cutting costs, disinfectant and insecticide sprays.

• Long-term plan for the maintenance costs involving maintaining swimming pools and public utilities, repairs of the building and painting of the exterior.

5. Leveraging technology to enhance the security system

PLUS Property has high security system standards in place. Our team members are on alert for any unforeseen emergency or accident in accordance with its clearly defined performance guidelines. Security personnel must hold qualifications that meet the company’s required standards. 

Thanks to the company’s training courses on water rescue, reptile restraint and firefighting, staff members are equipped with special skills. First aid and health care training is conducted by instructors from Sansiri Security Inspect (SSI). The trainers are professionals who have undergone training at institutes that validate their vocational qualifications. The SSI team regularly check up on the security guards to make sure that their performance meets the required standards. Residents and building users would, as a result, feel reassured of their safety on a daily basis.

Besides the guaranteed security standards, PLUS Property has incorporated “LIV-24” technology into the property project’s security system for a heightened sense of safety 24 hours a day.  

The company’s Digital Fence system keeps the project’s perimeter fence secure as it prevents intrusions by outsiders and incursions by dangerous animals from outside the project.

AI CCTV Analytics keeps the common areas under constant surveillance. The system can capture suspicious movements that are not visible to the naked eye or are in blind spots. As soon as a slight irregularity is detected, the system would alert the LIV-24 security team in real time. Then, the team will liaise with the project manager or other concerned agencies to bring the situation under control immediately.

Guard Tours are also regularly conducted to raise the efficiency of security’s performance. Security guards make regular scheduled patrols to scout the area, especially the blind and risky spots. LIV-24 technology makes the residents feel safe. 

6. Focusing on the quality of services, nonstop development in every area, and elevating service quality to international standards, guaranteed with three ISO management standards certifications

PLUS Property was the first of property management firms in Thailand to have achieved ISO 9001: 2000 certification validating its quality management 20 years ago. The company received more ISO certifications from 2000 to 2015. (At present, the company is ISO 9001 certified since 2015.)

PLUS Property’s quality management system has been brought up to international standards. Customers can rest assured that the company focuses on quality control, transparency, high service standards, clearly defined work plans and attention to detail. Staff members are knowledgeable about the company’s performance guidelines and the building management regulations as required by law.  

The company has received ISO 41001: 2018 certification that demonstrates its compliance with the international facilities management system (FMS) standard. The certification assures the company’s capability to maintain the facilities, amenities and common areas in the project and keep them in good condition. This will make them appreciate in value in the future. The company’s approach to facility management makes sure that the amenities and facilities are always in good working order. The company’s maintenance program aims to prolong the life cycle of equipment, assure user safety and uphold high hygienic standards.

The company conducts rigorous screenings of its suppliers according to the service standards set by PLUS Property. These suppliers include gardening, home maid and security services companies. Their performance guidelines must always be in written form and their staff’s performance of duties must be accountable and measurable. These standard practices will serve the needs of residents and contribute to their convenience, be environmentally friendly and safe and minimize any potential environmental impact.

PLUS Property has secured ISO 14001: 2015 certification for its environmental management standard. The company manages its environmental responsibilities in four key areas:  

• Garbage disposal 
• Sewage disposal 
• Energy management 
• Carbon footprint 

PLUS Property conducts environmental risk assessments and analyses for the residents, building owners and communities to achieve sustainability goals.

Besides the ISO standards certifications, PLUS Property has upgraded the quality of other services as well. The company received three-star FITWEL certification for prioritizing health and well-being of building users at Siri Campus in 2020. It’s the highest level of FITWEL certification by the Center for Active Design (CfAD) and in accordance with the standards set out by the United States Department of Health and Human Services.

PLUS Property is the first property management company in Thailand that has received FITWEL certification for supporting the safety and well-being of building occupants. The certification reflects PLUS Property’s excellent performance in different fronts: water and air quality management, safety of the common spaces and indoor equipment, emergency response management, sewage disposal management to prevent the waste spilling over into the surrounding communities, and environmentally friendly activities. The goal is to ensure that the building dwellers have a good quality of life.

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All of this reflects PLUS Property’s unwavering determination and is the key to success as the number one property management company with international quality standards. The company stands to deliver excellent quality and positive residential experiences, ensure good quality of life, and serve the needs of property management in all its aspects. The company continues to promote sustainable models of liveable communities and efficient resource management in a property project.

Plus Property is a full-service professional real estate agency that provides comprehensive assistance in reselling/letting properties and the purchasing of second-hand condominium units. With more than 20 years of experience, PLUS’s team of quality professionals manages residential and commercial properties and also manages projects’ sales and marketing, heeding to all types of demand. 

For additional information about our services, call 02 688 7555 or click here

Explore how PLUS can help manage your property, Property Management, Facility Management, Bangkok Condo For rent, Condo Juristic Person

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