Plus Property reveals progress on post-earthquake management

18 Jun 2025 plus news and update

Plus Property has revealed progress on property management following the March 28 earthquake, with PLUS overseeing some 400 facilities and residential projects housing around 100,000 families. With PLUS having performed in accordance with its functions and responsibilities, it further reinforced its property management role, providing the Thai real estate industry with a solid “defensive line”.

Suwannee Mahanarongchai, managing director of Plus Property, the full-service professional property and facility management agency, disclosed that after the earthquake, teams of expert engineers rapidly conducted inspections of structural integrity at all property projects. 

The inspections verified that all buildings were secure, with 100% of the buildings having also received post-earthquake safety verification by the Bangkok Metropolitan Administration by April 9, 2025.

Rapid repairs to elements of lift systems, common systems, and residential units. Assistance provided during all steps of claiming insurance

The earthquake necessitated urgent repairs to elements of the passenger lift system at various properties, to enable project residents to safety and conveniently return to and live in their properties. PLUS arranged for all projects to have at least 1 functional lift within 48 hours after the earthquake. 

Repairs to the lift systems are now more than 80% complete, with all systems expected to be completely repaired within July 2025. The considerable amount of time required is due to the fact that some parts had to be ordered from abroad, whereas other parts had to be commissioned and newly made as they were no longer sold in the market.

Meanwhile, repairs to building systems, common area amenities and architectural elements are partially complete. The remaining work currently involves price assessment and insurance money approval processes, with these expected to be completed within June 2025. The pending repairs will then be initiated.

In the aspect of damages within residential units, there is a process for making insurance claims and initiating repairs to the damaged spots. PLUS has followed up with the residents of all affected units to schedule room inspections and submit insurance claim documents, which would enable residents to then proceed with repairs. 

Follow-ups were made continually and spanned the entire claims and repairs process. It should be noted that the insurance company’s approval of a claim for a residential unit depends on the accuracy and comprehensiveness of documents accompanying an insurance claim.

PLUS affirms that it is ready to stand by and assist residents until the completion of processes, without leaving anyone behind

The March 28 tremors were a crucial test for PLUS’s service DNA, which is steadfastly tied to the customer centric approach, meaning that attention and care for customers take priority. We give utmost importance to “safety”, as well as “managing the expectations of customers”.

We also strive to deliver services that exceed our clients’ expectations, and this is reflected by the actual conducts of on-site teams. Examples include evacuations of elderly residents from the 30th floor, preparing drinking water for evacuees, and delivery of first aid to injured residents – all of which illustrated PLUS’s service mindset that has always been at the heart of the company.

Direction of property management, going forth

Ms. Suwannee indicated that the earthquake illustrated how after-sale services, especially in times of crisis, will become an important advantage in the real estate market going forward. The property management business is expected to head toward the following directions:

1. All-around planning for emergencies

In the future, plans for emergencies will need to be more thorough and detailed while being accommodating of more varied situations. Potential situations, aside from earthquakes, include floods, storms, disease outbreaks and riots.

2. Continued training for staff and clients

Training on seemingly small matters, sometimes presumed to be common knowledge, can prove to be of benefit. Examples of these minor topics include staying away from windows and not using the lift in times of earthquakes, or evacuating away from a building over a distance equivalent to the building’s height. Training allows these points to be reviewed, ensuring that both staff and residents are able to handle real situations.

3. Having a database of vulnerable individuals

Rapid and accurate decision-making is required during an emergency. A database of residents, especially of vulnerable individuals such as the elderly, bedridden patients and small children, should be maintained by each residential project. This makes rapid assistance possible for these individuals in times of emergency.

4. Using technology to improve safety and efficiency

PLUS uses the LIV-24 technology at many of the property projects it oversees. This involves the use of AI to improve safety, with the LIV-24 system able to process real-time information to determine which building systems are functioning or are impacted. Data on the lift or fire sprinkler systems can be analyzed to lay down an efficient management plan.

Property Management is not just about maintaining orderliness at a building. It also provides a robust defensive line which promotes the quality of life of building residents and is indispensable during a crisis period. It is among the factors considered by modern consumers when making purchase decisions for a residential property. 

With this in mind, PLUS remains committed to advancing new standards for the property management business, with consideration given to the ability to respond during normal times as well as during emergencies, allowing residents to rest assured that they always have competent professionals standing by their side.

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