Overcoming Parcel Issues in Condominiums with Parcel Management
25 มี.ค. 2024
พลัสทอล์ก
The rise of e-commerce has profoundly impacted online shopping, playing an increasingly significant role in consumer purchases and consumption. Consequently, the parcel delivery industry has experienced a surge in transactions. Statistics reveal a notable increase in parcel receipts during promotional periods, particularly during campaigns like 9.9 and 11.11.
During these sales events, there is, reportedly, a substantial influx of parcel deliveries, especially in condominiums with a unit count exceeding 1,000. It is not uncommon for a condominium of this scale to receive around 500-600 parcels per day.
While individual parcels may seem trivial, the cumulative impact becomes substantial when handling hundreds or thousands collectively. Proper management is crucial, particularly in large condominiums with a significant resident population.
Common issues in condominium parcel management include lost parcels, residents not being notified of delivered parcels, damaged or defective parcel boxes, and even the lack of designated storage space for parcels in common areas. To address these challenges, effective planning and management systems are essential.
In this article, Plus Property, as a property management company for over 350 residential and commercial projects covering more than 18 million square meters, offers valuable insights into how to efficiently handle a large volume of parcels.
1. Condominium Juristic Persons Must Be Well-Prepared in Managing Their Parcel Management Systems
Planning and preparing for handling a large volume of parcels per day is crucial. Typically, delivery personnel will call recipients in advance. If the recipients can pick up the parcels immediately, issues such as lost or damaged parcels can be avoided.
However, in most cases, parcels are entrusted to the condominium juristic persons’ staff. In this step, Plus Property has a standardized system for managing letters and parcels.
The initial step involves verifying the accuracy of the letters and parcels from the delivery companies, along with signing to acknowledge the receipts. Subsequently, the staff records the information, captures images of the letters and parcels, and inputs the data into the system. And here comes the Living Plus Application, which assists in providing services to residents.
In this step, the application helps prevent parcel loss and ensures a thorough inspection of the condition of residents' parcels. it then sends Mailbox Alerts to residents through the application, and residents can conveniently schedule appointments for parcel pick-up, reducing the need for printed parcel notifications.
Moreover, space for parcel storage can efficiently be rotated, preventing parcel backlog and enhancing resident convenience.
2. Condominium Juristic Persons Must Allocate Sufficient Space for Parcel Storage to Accommodate Residents' Parcels
With the increasing popularity of online shopping, storage space may become insufficient. In response to this, condominium juristic persons must formulate measures. These include specifying the duration for parcel storage, establishing penalties for failure to collect parcels within the specified timeframes, or limiting the sizes of parcels to maximize storage space.
In some cases, for large or high-value items like refrigerators, TVs, or beds, juristic persons may choose not to accept parcel deliveries directly, requiring residents to coordinate with delivery services to prevent potential damages during delivery.
In addition to assisting in managing parcels for residents, the Living Plus Application also contributes to simplifying residential living.
This includes receiving news and announcements from the juristic persons, compiling emergency contact numbers, and facilitating easy communication with the juristic persons through chat, whether reporting maintenance issues within individual units or common areas.
The application also features My Payment system that allows residents to check and pay all expenses, including water bills and common area fees, at any time. Residents can also view the availability schedule and book common area facilities in advance. Additionally, the application notifies residents of exclusive rights and promotions tailored specifically for them.
As we are well aware, the digital lifestyle has brought about significant changes across various industries, transforming the way we work. For condominium juristic person management, Plus Property has a team of well-versed professionals with over 25 years of experience overseeing residential projects under their care.
Residents can rest assured that the dedicated team is well-prepared in every aspect to enhance the quality of their living experience.
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